Packtalk Edge

User guide

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Software update

Version: 3.2

Release date: July 11, 2023

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Release notes

Release notes 3.2

Love Bluetooth brands that don’t talk to each other? Neither do we! That’s why the following release is one we are extremely proud of. On top of your current OBi connectivity, your device can now also seamlessly communicate with the latest generation Senas, directly via the standard Bluetooth intercom.

Forget the hassle of using Bluetooth devices of different brands. The experience will be as seamless as connecting and communicating between two devices of the same brand and won’t require universal pairing on either side. Just pair, connect, and go.
Eat the cake and keep it whole! No more sacrificing the mobile connection channels, you will keep the ability to receive phone calls, and navigation instructions and listen to music or FM on either side (parallel audio is based on the support of specific models).
Please note that, just as music sharing is not supported between two different generations of Cardo products, it won’t be possible to share music between different brands.

Click here to watch the tutorial.

Release Notes 3.1

Enjoy unnecessary wind noise? Neither are we! This release corrects a bug that resulted in more apparent wind noise breaking through the microphone.

Critical bug fix for smartphones running Android 13 (Tiramisu)
If your Android 13 smartphone has issues connecting your Cardo Communicator with the Cardo Connect mobile app, this release is for you! The 3.1 release fixes these connection issues, but in order to download it to your phone, you’ll need to choose one of the following two methods to update your unit.

Method 1 – via a non-Android 13 phone

Pair your unit to an iPhone or a non-Android 13 phone
Download and install Cardo Connect mobile app
Activate the app and follow the on-screen instructions

Method 2- via a laptop/desktop connection

connect a USB type C cable (such as the one that was supplied in the box) to a desktop or a laptop running Windows or macOS
Click here and follow the instructions

Mobile applications

Cardo Connect

Helpful Tips

Intercom Recording feature

What is this feature for?

The intercom recording feature allows you to easily record your voice and Intercom conversation, save it to your Phone, and share it with just about anyone.

Which Cardo units support this feature?

PACKTALK EDGE (including all derivatives), PACKTALK NEO and PACKTALK CUSTOM (with Platinum Package)

Is the feature available with any version of the Cardo Connect App?

The feature is available with Cardo Connect App version 7.0 or higher.

Can I record intercom conversations with any other DMC unit?

You can record any intercom conversation in DMC mode. With a DMC intercom conversation using Bluetooth intercom bridge with any Bluetooth unit (Cardo or non-Cardo), it will be recorded as well.

Can I record intercom conversations in Bluetooth mode?

No, Intercom conversations can be recorded only on DMC mode.

Can I record my voice?

Yes, you can record your voice regardless of the intercom mode. Note, though, that when recording your voice,
music or phone calls interrupt your recording.

Can I pause and resume recording?

Yes, you can do that, this option is available in the Cardo Connect App.

What happens if I receive a phone call during a recording?

In this scenario the recording will be paused but will be resumed automatically after the call if the App is in the foreground. You can always resume the recording manually via the Cardo Connect App.

How do I save the recording?

When you’re done recording, you need to press the “Save” button, otherwise your recording will not be saved.

Can the recording be shared?

Absolutely – a recording saved on the phone can be shared with any external App that supports file sharing such as WhatsApp, Telegram, Dropbox and the like.

Can I remove the “Voice Recording” button from the home screen if I don’t need it?

Yes, you can remove the Voice Recording button from the home screen or bring it back at any time in the settings menu.

Watch the tutorial for more information.

What is the difference between DMC Gen2 and Gen1?

DMC Gen2 brings significant improvementsimplified and lightning fast pairing process, as well as a crystal clear wideband intercom sound.

Easier and faster pairing process: The pairing is rapid, lightning-fast, pairing a group of 10 communicators takes no more than a few seconds. We’ve also simplified the process itself by removing the group admin function. With DMC gen 2 pairing has never been so easy and so fast.
Wideband intercom: DMC gen 2 provides a crystal clear wideband intercom voice szecond to none. Expect sound quality akeen to a good video conference.

Does the PACKTALK EDGE connect to other generation Cardo units (Packtalk, Freecom, G, Q)?

PACKTALK EDGE is fully compatible with all DMC products. It also connect to all Cardo units using regular Bluetooth pairing. G and Q units need to be on phone pairing mode before starting pairing.

How can I update my unit?

No need for a cable, the Software update is Over the Air, using your mobile phone. Download Cardo Connect app to your mobile phone, go to Settings, select your unit, and then click on the latest available software update. Of course, you can also update the software with a USB cable on your computer. Download and open the Cardo Update app from Cardo website, connect your unit and follow the instructions. Updating with the latest software will keep your unit free of bugs and will provide you with additional new functionalities. We recommend to update your unit before first use.

What are the advantages of Bluetooth 5.2?

Your unit is equipped with the most advanced Bluetooth 5.2 chip in the market. It enables the integration of the latest audio technologies and improves significantly the quality of the Intercom. Bluetooth 5.2 is also more efficient and more secure, it offers faster pairing capabilities, as well as longer battery life.

Frequently asked questions

What is the difference between DMC Gen2 and Gen1?

DMC Gen2 brings significant improvementsimplified and lightning fast pairing process, as well as a crystal clear wideband intercom sound.

Easier and faster pairing process: The pairing is rapid, lightning-fast, pairing a group of 10 communicators takes no more than a few seconds. We’ve also simplified the process itself by removing the group admin function. With DMC gen 2 pairing has never been so easy and so fast.
Wideband intercom: DMC gen 2 provides a crystal clear wideband intercom voice szecond to none. Expect sound quality akeen to a good video conference.

How will it connect with Sena units?

Your device can seamlessly communicate with the latest generations of Sena, directly via the standard Bluetooth intercom.

Pairing and communicating is the same as between two devices of the same brand. No need for universal pairing on either side. Follow the manuals’ instructions and start standard intercom pairing on both devices. Wait for the devices to pair. The intercom connection starts automatically after the pairing.
You will keep the ability to receive phone calls, navigation instructions and listen to music or FM on either side (parallel audio is based on the support of specific models).
Just as music sharing is not supported between two different generations of Cardo products, it won’t be possible to share music between different brands.

Click here to watch the tutorial.

What is the difference between PACKTALK BOLD and PACKTALK EDGE?

PACKTALK EDGE offers several improved key features, including:

Air Mount: a completely revolutionary, simple, and secure magnetic mount.
DMC 2nd generation: lightning-fast pairing and a crystal clear wideband intercom voice
A complete redesigned sound system by JBL
An improved natural voice operation with an improved noise-filtering microphone. PACKTALK EDGE is powered by Bluetooth 5.2, and also features in addition:
Fast charging: 2 hours of talk time after 20 minutes of charge
A robust USB Type-C port
Over-the-air software uploaded via the Cardo Connect app.

Does the PACKTALK EDGE connect to other generation Cardo units (Packtalk, Freecom, G, Q)?

PACKTALK EDGE is fully compatible with all DMC products. It also connect to all Cardo units using regular Bluetooth pairing. G and Q units need to be on phone pairing mode before starting pairing.

Will it pair with any other Bluetooth intercom?

Yes, Cardo intercom systems come with universal connectivity. It will pair with any other Bluetooth communication system by Cardo or by other leading brands.

With Midland, Uclear and Sena latest generations communicators, the Bluetooth pairing will be identical as pairing to another Cardo unit.

In order to pair your unit with a non-Cardo headset please do the following:

Start intercom pairing on your unit (please refer to your pocket guide or user manual on how to do it)
On the other unit start universal pairing(if supported) or mobile phone pairing(if universal pairing is not supported)
Wait For the pairing to complete

Can I use my unit in the rain?

Sure. All Cardo units are waterproof. This means you can ride in the rain, and enjoy top communication.

How can I update my unit?

No need for a cable, the Software update is Over the Air, using your mobile phone. Download Cardo Connect app to your mobile phone, go to Settings, select your unit, and then click on the latest available sofware update. Of course, you can also update the software with a USB cable on your computer. Download and open the Cardo Update app from Cardo website, connect your unit and follow the instructions. Updating with the latest software will keep your unit free of bugs and will provide you with additional new functionalities. We recommand to update your unit before first use.

What warranty does Cardo offer?

Cardo offers an extended 3-year warranty for PACKTALK EDGE, starting from the date of purchase, that covers product failures as detailed in the warranty document. Please keep your proof of purchase to reclaim your warranty.

What are the advantages of Bluetooth 5.2?

What are the advantages of USB-C

A USB-C is more robust, it is easy to plug, and it fits with any standard USB-C cable. It also enables Fast Charging (2 hours talk time after 20 minutes of charging).

Can I share music with any other Cardo unit?

You can share music with any Cardo unit from the same generation: PACKTALK EDGE, PACKTALK NEO, PACKTALK CUSTOM, FREECOM 4X, FREECOM 2X, Spirit HD, and Spirit. Your unit will not be able to share music with products from previous generations (PACKTALK Bold/Black/Slim/Ducati/Louis, PACKTALK, SMARTPACK, SMARTH, FREECOM 2/4/1+/2+/4+, G-line, Q-line, SRC-line, SHO-1).

How can I record intercom conversations?

With Cardo Connect App (version 7.0 or higher), you can easily record your voice and Intercom conversation, save it to their Phone, and share it with just about anyone. This feature is available for PACKTALK EDGE (including all derivatives), PACKTALK NEO and PACKTALK CUSTOM (with Platinum Package). You can record any intercom conversation in DMC mode or using Bluetooth intercom bridge with any Bluetooth unit (Cardo or non-Cardo), it will be recorded as well. Watch the tutorial for more information.