Why using PACKTALK OUTDOOR?
Provide safe and more efficient lessons, with instructions in real-time and constant communication with the group. No more shouting, gesturing or trying to explain what happened a minute ago. Your students will love you for it!
Can I mute the group of students?
Instructors can easily mute the group of students.
What is the difference between Packtalk Outdoor for instructors and for students
PACKTALK OUTDOOR fos students is dedicated to lessons, whereas intructors can also use their PACKTALK OUTDOOR during their personal outdoor activities. Therefore, unlike students, the instructors benefit from Sound by JBL, Natural voice operation, phone integration,music streaming and over the air software updates.
Can I use a PACKTALK EDGE or a PACKTALK BOLD accessory on PACKTALK NEO?
PACKTALK NEO uses a unique clickable cradle that is not compatible with other Cardo products. Non-cradle accessories, such as microphones and speakers are fully compatible with PACKTALK NEO.
Will it pair with any other Bluetooth intercoms?
Yes, Cardo intercom systems come with universal connectivity. PACKTALK NEO will pair with any other Bluetooth communication system by Cardo or by other leading brands.
What warranty does Cardo offer?
Cardo offers a 2-year warranty for PACKTALK NEO, starting from the date of purchase, that covers product failures as detailed in the warranty document. Please keep your proof of purchase to reclaim your warranty.
Can I use my unit in the rain?
Sure. All Cardo units are waterproof. This means you can ride in the rain, and enjoy top communication.
Does the PACKTALK NEO connect to other generation Cardo units (Packtalk, Freecom, Spirit, G, Q)?
PACKTALK NEO is fully compatible with all DMC products. It also connects to all Cardo units using regular Bluetooth pairing. G and Q units need to be on phone pairing mode before starting pairing.
How can I update my unit?
No need for a cable, the Software update is Over the Air, using your mobile phone. Download the Cardo Connect app to your mobile phone, go to Settings, select your unit, and then click on the latest available software update. Updating with the latest software will keep your unit free of bugs and will provide you with additional new functionalities. We recommend you update your unit before first use.
How can I update my unit?
PACKTALK NEO and PACKTALK EDGE offer the same level of technology and features. The main difference is in the mounting: PACKTALK EDGE features a magnetic Air Mount, whereas PACTALK NEO has a clickable mounting. In addition, charging while riding is possible only on PACKTALK EDGE. And PACKTALK NEO offers a 2-year warranty, while PACKTALG EDGE warranty is extended to 3 years.
What is the difference between PACKTALK NEO and PACKTALK EDGE?
PACKTALK NEO and PACKTALK EDGE offer the same level of technology and features. The main difference is in the mounting: PACKTALK EDGE features a magnetic Air Mount, whereas PACTALK NEO has a clickable mounting. In addition, charging while riding is possible only on PACKTALK EDGE. Additionally, PACKTALK NEO offers a 2-year warranty, while PACKTALK EDGE warranty is extended to 3 years.
Can I operate my unit through Cardo Connect App?
Yes, with Cardo Connect App, you can define your personal settings and operate the main features such as Intercom, Grouping, Music, Phone, update your unit over the air, and more.
How easy is PACKTALK EDGE to install?
Unlike existing built-in radio communication systems, PACKTALK EDGE can be easily installed on any helmet, by yourself, in the comfort of your home or at the dealership. View the installation video to see how easy it is to install.
Can the PACKTALK EDGE connect to a built-in radio system?
PACKTALK EDGE is an independent system, it will not connect to a built-in radio.
Do I need to be connected to cellular when using PACKTALK EDGE?
No cellular coverage is needed, your always-on Intercom keeps you connected.
Will I still be connected when I'm out of the vehicle?
Yes, you are free to roam out of the vehicle and you will still be connected. The user-to user range is up to 1.6km/1mi. Actual range performance could potentially be adversely affected by obstacles to the line of sight such as mountains, trees, or powerlines.
Can I share my music with other PACKTALK EDGE off-road users?
Yes, you can easily share your favourite music during the drive with other passengers.
If my unit is splashed in mud, will it still work?
Sure. All Cardo units are mudproof/sandproof/waterproof/dustproof. This means you can ride in any condition, and enjoy top communication.
What is Dynamic Mesh Communication (DMC)?
Dynamic mesh communication (DMC) is a networking technology that allows live in-vehicle connections. DMC will adapt based on the behavior of units in a network to ensure communication is maintained in the best way possible. If one unit leaves the network, all other units work together to leap frog that signal. Once a unit comes back within range it automatically re-joins the group.
How long does the battery last?
Packtalk Outdoor will keep you connected for up to 10 hours at temperatures as low as -200C (-50F). Fast charge your unit for 20 minutes to get 2 hours of talk-time.
Is my unit waterproof?
Yes, the Packtalk Outdoor unit is IP67 waterproof. However, this does not include the supplied JBL speakers. For watersports, we recommend using the USBc to 3.5mm adaptor to connect waterproof headphones.
What is the difference between Packtalk Outdoor and Packtalk Ski?
Packtalk Outdoor packs the latest Cardo technology into a sleek design and easy to use interface for the smoothest communicate experience on the market. It is Cardo’s premium communicator for outdoor activity. Packtalk Ski is an earlier adaptation with slightly reduced feature set. The Packtalk Ski offers similar capabilities and robustness as the Outdoor but with reduced sound performance, a boom microphone, a flip-up antenna, and a slightly larger footprint. Unlike the Packtalk Outdoor, the Packtalk Ski does not have over-the-air software update capabilities, nor natural voice operation.
Can I connect Packtalk Outdoor to Packtalk Ski?
Yes, they are compatible with each other.
What are the advantages of USB-C
A USB-C is more robust, it is easy to plug, and it fits with any standard USB-C cable. It also enables Fast Charging (2 hours talk time after 20 minutes of charging).
What is the difference between PACKTALK BOLD and PACKTALK EDGE?
PACKTALK EDGE offers several improved key features, including:
- Air Mount: a completely revolutionary, simple, and secure magnetic mount.
- DMC 2nd generation: lightning-fast pairing and a crystal clear wideband intercom voice
- A complete redesigned sound system by JBL
- An improved natural voice operation with an improved noise-filtering microphone.
PACKTALK EDGE is powered by Bluetooth 5.2, and also features in addition:
- Fast charging: 2 hours of talk time after 20 minutes of charge
- A robust USB Type-C port
- Over-the-air software uploaded via the Cardo Connect app.
How can I update my unit?
No need for a cable, the Software update is Over the Air, using your mobile phone.
Download Cardo Connect app to your mobile phone, go to Settings, select your unit, and then click on the latest available sofware update. Of course, you can also update the software with a USB cable on your computer. Download and open the Cardo Update app from Cardo website, connect your unit and follow the instructions. Updating with the latest software will keep your unit free of bugs and will provide you with additional new functionalities. We recommand to update your unit before first use.
What warranty does Cardo offer?
Cardo offers an extended 3-year warranty for PACKTALK EDGE, starting from the date of purchase, that covers product failures as detailed in the warranty document. Please keep your proof of purchase to reclaim your warranty.
Does the PACKTALK EDGE connect to other generation Cardo units (Packtalk, Freecom, G, Q)?
PACKTALK EDGE is fully compatible with all DMC products. It also connect to all Cardo units using regular Bluetooth pairing. G and Q units need to be on phone pairing mode before starting pairing.
What is the difference between DMC Gen2 and Gen1?
DMC Gen2 brings significant improvementsimplified and lightning fast pairing process, as well as a crystal clear wideband intercom sound.
- Easier and faster pairing process: The pairing is rapid, lightning-fast, pairing a group of 10 communicators takes no more than a few seconds. We’ve also simplified the process itself by removing the group admin function. With DMC gen 2 pairing has never been so easy and so fast.
- Wideband intercom: DMC gen 2 provides a crystal clear wideband intercom voice szecond to none. Expect sound quality akeen to a good video conference.
How can I get ROHS-COC Certificate
How can I get Freecom X Declaration of Compliance
How can I get Spirit Declaration of Compliance
How can I improve my sound quality?
Sound quality is best when the speakers are placed directly opposite your ear canal. Verify that the speakers are correctly placed inside your helmet by following the next steps.
1. With the helmet on, slide your finger inside the helmet and press against the side of the helmet where your ear is. This is where the speakers should be positioned.
2. Remove the helmet, but keep your finger in that spot. Check to make sure the speakers are in this position.
3. Make sure the speakers are positioned as close to your ear as possible so you can feel them. If necessary, use the included Velcro booster pads behind the speakers to get them closer to your ear.
4. Since every head is different, you may find that your helmet ear cavities are not placed optimally. If this is the case consider placing the speakers outside your helmet ear cavities right opposite your ears.
What warranty does Cardo offer?
Cardo offers 2 years warranty, starting from the date of purchase, that covers product failures as detailed in the warranty document. Please keep your proof of purchase to reclaim your warranty.
How can I get more range of intercom out of my unit?
The range stated in the product description has been tested in optimal conditions.
Actual range performance could be adversely affected by a number of environmental factors:
1. Riding environment (urban/non urban)
2. Topography
3. High voltage power lines and cellular towers
4. Line of sight
Do I need a phone to operate my unit?
Your intercom and radio features are completely phone independent. You wouldn’t need any phone to operate them. You would need a phone (or some other Bluetooth media player) to stream music and, of course, to make and receive calls.
Is it possible to use it with my own earbuds / speakers?
While your unit comes right out of the box with one of the best set of speakers in the business, you can always plug in your favorite earbuds or aftermarket speakers via the 3.5mm Jack port and ride on.
Are there limitations in using music sharing feature?
Music sharing is possible between FREECOM x and SPIRIT units, but it is not possible to share music with other generations of Cardo units.
Why can't I get the full range of Intercom out of my unit?
The range stated in the product description has been tested in optimal conditions. Actual range performance could potentially be adversely affected by obstacles to the line of sights, such as mountains, trees, or powerlines.
Something stopped working on my FREECOM X unit. What should I do?
Before trying anything else we recommend to simply reset the unit to factory settings.
Step 1:
Press the Intercom+Media+Mobile buttons together for at least 5 seconds until the LED starts flashing purple and the unit turns off.
Step 2:
Turn the unit back on.
Something stopped working on my SPIRIT unit. What should I do?
“Before trying anything else we recommend to simply reset the unit to factory settings.
Step 1:
Press the Intercom/Mobile +Volume up+Volume down buttons together for at least 5 seconds until the LED starts flashing purple and the unit turns off.
Step 2:
Turn the unit back on.
Can I listen to music and be part of the intercom at the same time? (Spirit and Freecom)
Yes, in most cases, intercom and music streaming can be active at the same time. Whenever someone in the intercom network speaks, your CARDO unit will automatically lower the volume of your music so you can hear what they say. The only exception is for a rider in a middle of a group of 3 or 4 riders. In that case, intercom and music streaming can’t t be active at the same time, because both available Bluetooth channels are used for rider-to-rider connection.
Can I listen to music and be part of the intercom at the same time?
Yes, intercom and music streaming can be active at the same time. Whenever someone in the intercom network speaks, your CARDO unit will automatically lower the volume of your music so you can hear what they say.
How do I activate Sound by JBL and sound profiles?
Sound by JBL and sound profiles are already pre-activated in your FREECOM X communicator. To select one of the Sound profiles, go to audio settings in the Cardo Connect App.
Will it pair with any other Bluetooth intercom?
Yes, Cardo intercom systems come with universal connectivity. It will pair with any other Bluetooth communication system by Cardo or by other leading brands.
How to pair to a non-Cardo headset using universal connectivity
In order to pair your unit with a non-Cardo headset please do the following:
1. Start intercom pairing on your unit (please refer to your pocket guide or user manual on how to do it)
2. On the other unit start mobile phone pairing
3. Wait For the pairing to complete
How to pair a 4-way Bluetooth intercom group?
1.Pair the first rider to your unit on channel A.
2.Pair the second rider to your unit on channel B.
3.Ask the first or the second rider to pair the fourth member of the group on their free channel.
Consult the Pocket guide or the user manual For more details.
Does the FREECOM x line connect to other generation Cardo units (Packtalk, Freecom+, G, Q)?
Yes, your new Cardo communication system connects to all Cardo units, via universal Bluetooth connection. Freecom+ and Packtalk units connect with your FREECOM x unit using regular Bluetooth pairing. G and Q units need to be on phone pairing mode before starting pairing.
Does the SPIRIT line connect to other generation Cardo units (Packtalk, Freecom, G, Q)?
Yes, your new Cardo communication system connects to all Cardo units, via universal Bluetooth connection. Freecom+ and Packtalk units connect with your SOIRIT unit using regular Bluetooth pairing. G and Q units need to be on phone pairing mode before starting pairing.
Which mobile app do I need to download?
You need to download the Cardo Connect app. The Cardo Connect App lets you configure your unit, and it offers remote controlled operation from the screen of your smartphone, as well as over the air Software updates.
How do I make sure that my unit's battery lasts as long as possible?
We recommend not to leave your unit unused or in storage for more than 3 months without charging. Be sure to plug your unit at least once every 3 months for full 4 hours to ensure maximum battery life.
The unit doesn't seem to be charging or the Battery seems to not last as long as it should
Plug in your unit to the charger and leave it charging for at least 4 hours straight.
If this does not work, try using a different wall charger and USB cable.
If the unit still doesn’t charge, please contact support.
DO NOT attempt to disassemble or replace the battery on your own.
DO NOT open the unit. It will no longer be waterproof!
If your unit is out of warranty, you can find replacement batteries on 3rd party’s websites and in specialty electronics retailers. That said, we DO NOT recommend replacing parts on your own, for risk of water, dirt and general electronics damage.
Can I replace the battery in my unit?
DO NOT attempt to disassemble or replace the battery on your own.
Replacing the battery by yourself could damage the system’s waterproof ability.
However, you can try the following:
Plug-in your unit to the charger and leave it charging for at least 4 hours straight.
If this does not work, try using a different wall charger and USB cable.
If the unit still doesn’t hold a charge, please contact support.
How can I get more run-time out of my battery?
Your Cardo unit comes with a charge while riding feature that allows you to plug in the unit into a power bank or a motorcycle power source and continue long after the standard battery time has passed. To do it, just plug your unit into the power source and you’re set.
What is the expected delivery time?
When placing your order, please expect 3-10 business days until your package arrives.
How long does it take to charge my unit?
Your unit is featured with Fast Charging. You will get 2 hours of talktime after only 20 minutes of charge. You will get full charge within 2 hours.
Can I use my unit in the rain?
Sure. All Cardo units are waterproof. This means you can ride in the rain, and enjoy top communication.
Is it easy to install?
The box comes with a full installation kit and an easy-to-follow guide. In addition, an installation video is accessible via a QR code, that you will find in the installation guide. According to our experience a novice should take no more than 30 minutes to install it. A veteran – not more than 5.
Will my unit fit my helmet?
Yes. It can be fitted to virtually any helmet – Full face, dirt-bike, open face, 3/4, modular or half helmet. For installation on half helmets, you will need to purchase the Half Helmet kit, sold separately.
Can I buy a FREECOM 4X Duo pack?
yes, FREECOM 4X is available as a single unit as well as a a Duo set.
Can I buy a FREECOM 2X Duo pack?
yes, FREECOM 2X is available as a single unit as well as a a Duo set.
Can I buy a SPIRIT HD Duo pack?
yes, SPIRIT HD is available as a single unit as well as a a Duo set.
What is Live Intercom?
Live Intercom, available on FREECOM X line, is an auto-reconnect, HD audio Bluetooth Intercom for 2 to 4 riders. In addition to unprecedented voice quality, Live intercom enables riders to automatically reconnect when they go back into the range, without pressing any button. Reconnection is automatic during 10 min out of the range.
Can I buy a SPIRIT Duo pack?
yes, SPIRIT is available as a single unit as well as a a Duo set.
What is the difference between FREECOM 2X and FREECOM 4X?
FREECOM 4x offers an upgraded intercom range of 1.2km/0.75mi for up to 4 riders, and is operated by Natural voice operation.
What is the difference between SPIRIT line and FREECOM X line?
FREECOM X LINE offers an upgraded intercom range for up to 4 riders, Sound by JBL speakers, Live intercom, and an ergonomic control wheel. In addition, FREECOM 4X is operated by Natural Voice Operation.
What is the difference between SPIRIT and SPIRIT HD?
SPIRIT HD offers HD sound and sound profiles, with 40 mm HD speakers, wideband intercom, and FM radio. The intercom range is upgraded to 0.6 km and the talk time battery to 13hrs.
How can I update my unit?
No need for a cable, the Software update is Over the Air, using your mobile phone.
Download Cardo Connect app to your mobile phone, go to Settings, select your unit, and then click on the latest available sofware update. Of course, you can also update the software with a USB cable on your computer. Download and open the Cardo Update app from Cardo website, connect your unit and follow the instructions. Updating with the latest software will keep your unit free of bugs and will provide you with additional new functionalities. We recommand to update your unit before first use.
What are the advantages of USB-C?
A USB-C is more robust, it is easy to plug, and it fits with any standard USB-C cable. It also enables Fast Charging (2 hours talk time after 20 minutes of charging).
What are the advantages of Bluetooth 5.2?
Your unit is equipped with the most advanced Bluetooth 5.2 chip in the market. It enables the integration of the latest audio technologies and improves significantly the quality of the Intercom. Bluetooth 5.2 is also more efficient and more secure, it offers faster pairing capabilities, as well as longer battery life.
How can I access the JBL Sound profiles?
1. Open the Cardo Connect App.
2. Press “Settings” on the upper left side of the Home screen.
3. Press “Audio Profiles” and select a profile.
Do I have to activate the QR code to access the JBL Sound profiles?
If you already have a Cardo unit with Sound by JBL, you don’t need to activate the QR code. If your Cardo unit is not sound by JBL, then you need to activate the QR code to access your JBL sound profiles on your second helmet, using the activation guide that is in the box.
Which Packtalk unit is compatible with the 2nd Helmet kit Sound by JBL?
The 2nd Helmet kit Sound by JBL is compatible with PACKTALK, PACKTALK Black, PACKTALK Bold, PACKTALK Ducati, PACKTALK Louis special edition, SMARTPACK.
Will the 2nd Helmet kit Sound by JBL fit inside my helmet?
Yes, the 2nd Helmet kit Sound by JBL suits with any kind of helmet (except half helmets), just like your first Cardo system.
What warranty options do Cardo offer?
Cardo offers two warranty options: Our basic, included, warranty, which covers damage as detailed in the warranty document, and an extended warranty, provided by a 3rd party, as detailed here.
Can I buy a Packtalk Black duo set?
As a ‘special edition’ product, at the moment, Packtalk Bold is sold as a single unit only.
For how long is my unit under warranty?
All Cardo units come with a 2-year warranty, starting from the date of purchase. Please keep your proof of purchase to reclaim your warranty. Your first point of warranty service is your dealer.
Where do you ship from?
Cardo has two shipment facilities: One in Chicago, that ships to both North and South America, as well as to Central America and the Caribbeans; and the other is located in Bucharest and handles shipments to Europe, Asia, the Middle East, Australia and many other regions across the globe.
When placing your order, please expect 3-10 business days until your package arrives.
When does the shipment start?
The first shipment date is targeted to be August 12th in the EU and August 18th in the US
What is the difference between PACKTALK Black and PACKTALK Bold- with Sound by JBL?
PACKTALK Black offers new upgrades that make this special edition truly superior:
- 45mm speakers with Sound by JBL (vs 40mm that is offered with the PACKTALK Bold)
- 3-year warranty (vs 2 years that is offered with the PACKTALK Bold)
- Sleek, premium, black design
How can I get more run-time out of my battery?
Your product comes with a charge while skiing/snowboarding feature that allows you to plug in the unit into a power bank and continue long after the standard battery time has passed. To do it, just plug your unit into the power source – the unit will shut down. Turn it back on again and you're set.
Why can't I get the full range of Intercom out of my unit?
The range stated in the product description has been tested in optimal conditions. Actual range performance could potentially be adversely affected by obstacles to the line of sights, such as mountains, trees, or powerlines.
Will the set fit inside my helmet?
The 45mm Audio Set should fit every modern helmet with speaker cavities. If you’re not sure, you can measure the cavities in your helmets to see if the speaker’s 42mm base would fit.
Does the PACKTALK’s intercom interfere with avalanche beacons or helicopter communication?
No. Cardo units work on a different frequency range.
How long is my warranty?
All Cardo units come with a 2-year warranty, starting from the date of purchase. Please keep your proof of purchase to reclaim your warranty. Your first point of warranty service is your dealer.
Can I listen to music and be part of the intercom at the same time?
Yes, intercom and music streaming can be active at the same time. Whenever someone in the intercom network speaks, your PACKTALK will automatically lower the volume of your music so you can hear what they say.
What is Dynamic Mesh Communication?
Dynamic mesh communication (DMC) is a networking technology that creates living connections, actively seeking to connect to other units. DMC will adapt based on the behavior of units in a network to ensure communication is maintained in the best way possible. If one unit leaves the network, all other units work together to leapfrog that signal. Once a unit comes back within range it automatically re-joins the group.
Can I replace the battery in my unit?
DO NOT attempt to disassemble or replace the battery on your own.
Replacing the battery by yourself could damage the system’s waterproof ability.
However, you can try the following:
Plug-in your unit to the charger and leave it charging for at least 4 hours straight.
If this does not work, try using a different wall charger and USB cable.
If the unit still doesn’t hold a charge, please contact support.
Which motorcycle communication system is compatible with the 45mm Audio set?
The 45mm Audio Set fit any communicator with a standard 3.5mm audio jack.
Packtalk & Freecom owners will enjoy additional sound boost by installing and activating the specially-designed JBL firmware.
What sound profiles are available with the 45mm Audio set?
Packtalk owners (including all Packtalk variants, Smartpack & SmartH) will enjoy three sound profiles specially designed by JBL sound engineers.
These include Standard, Bass Boost, and Vocal. Sound profiles are accessible via the Cardo Connect App. Freecom owners will enjoy one audio profile (Standard). Other communicators do not have specially designed profiles.
Will the 45mm set fit inside my helmet?
The 45mm Audio Set is designed with a narrow 42mm base which means it would fit most modern helmets.
If you are replacing a currently installed Cardo 40mm speakers, it is almost certain the new pair will fit inside.
When in doubt, measure your Helmet’s ear cavities before ordering.
I have already purchased a “Sound by JBL” Cardo product. Do I need to purchase the 45mm Audio set”?
While your 2019 Packtalk Bold, Packtalk Slim, and Freecom 4+ come already equipped with Sound by JBL speakers and firmware, the 45mm Audio Set will allow for an even further improvement to your audio experience. No firmware update is needed.
Do I need to upgrade the software of my device before installing?
Owners of Packtalk (including all Packtalk variants, Smartpack & SmatH) and Freecoms, will first need to update device software to the latest version before proceeding. Updating the software will ensure maximum audio performance. Owners of other communicators (from Cardo, or other brands) do not have a specially designed software and are not requested to perform any software update before connecting the speakers.
How do I activate my 45mm Audio set?
- Don’t have our “Cardo Connect” app yet? Now would be a good time to download it for FREE from the”Google Play” or “App Store”. Get ready to elevate your sound experience!
- App downloaded, now it’s time to pair your mobile phone to the Cardo device so they can communicate with each other.
- Let the activation begin. Open the “Cardo Connect” app and go to the “settings” screen by pressing the icon on the upper left side of the home screen.
- In the “settings” screen you will see the “Audio profile” with a lock on its right side, click on the lock.
- Press the “audio profiles” where you will find the “Scan QR code” button. You are just one step away from upgrading your sound…
- Once you press “Scan QRcode,” you will be able to scan the QR code, printed inside your audio kit package.
- If you can’t scan the QR code, press “enter the key manually”. You can then enter the code printed below the QR code.
- Congratulations, you now have the best in class audio experience — enjoy and feel free to share it on social media.
- The QR code attached to the 45mm audio set is good for one unit only.
Are there limitations in using music sharing feature?
Yes, it is not possible to share music between generations of products.
Something stopped working on my PACKTALK BOLD. What should I do?
Before trying anything else we recommend to simply reset the unit to factory settings.
Step 1:
Press the intercom phone and media buttons together for at least 5 seconds until the LED starts flashing purple and the unit turns off.
Step 2:
Turn the unit back on.
Something stopped working on my PACKTALK Slim. What should I do?
Before trying anything else we recommend to simply reset the unit to factory settings.
Step 1:
Press the intercom phone and media buttons together for at least 5 seconds until the LED starts flashing purple and the unit turns off.
Step 2:
Turn the unit back on.
What is the difference between PACKTALK (4.0) and PACKTALK BOLD?
Following the latest firmware upgrade (4.0), both PACKTALK BOLD and PACKTALK offer the same set of features and operability including the ability to use the NEW Cardo Connect App (iOS / Android). With that said, the PACKTALK BOLD includes – Natural voice activation. With the all-new, always-on, natural voice operation feature, riders will never have to press a button, turn a wheel or move a slider again, because we have just empowered your voice- just say “hey Cardo”, and your PACKTALK BOLD will do the rest.
Something stopped working on my PACKTALK. What should I do?
Before trying anything else we recommend to simply reset the unit to factory settings.
Step 1:
Press the intercom phone and media buttons together for at least 5 seconds until the LED starts flashing purple and the unit turns off.
Step 2:
Turn the unit back on.
Something stopped working on my SMARTPACK. What should I do?
Before trying anything else we recommend to simply reset the unit to factory settings.
Step 1:
Press the intercom phone and media buttons together for at least 5 seconds until the LED starts flashing purple and the unit turns off.
Step 2:
Turn the unit back on.
Can I pair my devices (phone/GPS/etc.) via Bluetooth when using a SMARTPACK in DMC Intercom Mode?
Yes you can. SMARTPACK carries both Dynamic Mesh (DMC) and Bluetooth technologies to keep you always covered.
Can I pair my devices (phone/GPS/etc.) via Bluetooth when using a SMARTH in DMC Intercom Mode?
Yes you can. SMARTH carries both Dynamic Mesh (DMC) and Bluetooth technologies to keep you always covered.
How to use with a Smartwatch?
Try turning it off before starting the app, and only then turn the smartwatch back on.
If the above does not solve the issue, proceed with the following:
1. Delete the application from your phone
2. Delete the unit from the paired devices list in the phone’s Bluetooth settings page
3. Restart the phone
4. Perform pairing (or factory) reset on the unit (as described in the troubleshooting section in the user manual) – the unit will turn off
5. Turn the unit back on
6. Pair the unit to the phone via Bluetooth
7. Download and install the app
8. Start the app
If it still doesn’t connect, turn off your unit with the app running and switch it back on.
Can I pair my devices (phone/GPS/etc.) via Bluetooth when using a PACKTALK in DMC Intercom Mode?
Yes you can. PACKTALK carries both Dynamic Mesh (DMC) and Bluetooth technologies to keep you always covered.
Is it possible to use it with my own earbuds / speakers?
While your unit comes right out of the box with one of the best set of speakers in the business, you can always plug in your favorite earbuds or aftermarket speakers via the standard 3.5mm jack and ride on.
Do I have to have a phone for it to work?
Your intercom and radio features are completely phone independent. You wouldn’t need any phone to operate them. You would need a phone (or some other Bluetooth media player) to stream music and, of course, to make and receive calls.
Which mobile app do I need to download for my device?
For PACTALK, PACTALK Bold, PACTALK Slim, SMARTPACK, SMARTH, FREECOM 1, FREECOM 2, and FREECOM 4 – you should get the new Cardo connect app (please note that in order to fully enjoy it’s capabilities, you would need to upgrade your unit’s firmware to the latest version.
For Qz, Q1, Q3, G9, G9x, SRC V1.1, SRC Pro, Louis special edition, and SHO-1 – you should get the Cardo Smartset app (the Qz, Q1, G9 and SRC are only supported in Android).
How can I get more range of intercom out of my unit?
The range stated in the product description has been tested in optimal conditions.
Actual range performance could be adversely affected by a number of environmental factors:
1. Riding environment (urban/non urban)
2. Topography
3. High voltage power lines and cellular towers
4. Line of sight
Why can't I use the Cardo Smartset app on my iPhone?
While The Q1 can be connected to the android version of the Smartset app, it lacks the necessary hardware component for connecting with the iOS app.
You still can pair to your iPhone, and enjoy full phone functionality – including listening to music, but without the Smartset app.
Why can't I upgrade my Firmware without using the Cardo Community?
The G4 comes with a standalone Software upgrade tool for PC that you can find here:
http://old.cardosystems.com/g4-software-upgrades/
How to pair a 4-way Bluetooth intercom group?
1.Pair the first rider to your unit on channel A.
2.Pair the second rider to your unit on channel B.
3.Ask the first or the second rider to pair the fourth member of the group on their free channel.
Consult the Pocket guide Or the user manual For more details.
How to pair to a non-Cardo headset using universal connectivity (Cardo Gateway)
In order to pair your unit with a non-Cardo headset please do the following:
1. Start intercom pairing on your unit (please refer to your product’s pocket guide or user manual on how to do it).
2. Tap the phone button to start Cardo Gateway pairing
3. On the other unit start mobile phone pairing
4. Wait For the paring to complete
VOX based voice commands are hard to activate
Please note the VOX based voice commands on PACKTALK, SMARTPACK, and SMARTH
are only supported in Bluetooth intercom mode (LED flashes Blue ), please refer to the
manual for further details).
Please make sure that VOX is enabled and set to the correct sensitivity by shouting or blowing into the mic – it should activate a loud beep.
In case it doesn’t, please use the mobile app or Cardo community to set VOX to “enabled” and VOX sensitivity to “high”.
In case you do hear a loud beep make sure that you say the correct phrase exactly as described in the user manual in quick succession of the beep.
How can I get more riding time out of my battery?
Your product comes with a Charge while riding feature that allows you to plug in the unit into the bike’s 12V charger or a power bank, and continue riding long after the standard battery time has passed.
In order to do it, just plug your unit into the power source – the unit will shut down. Turn it back on again and you’re set.
Connectivity to Smart dashboard, bike infotainment and GPS devices
In order to enjoy the best experience when using a smart system in parallel to a mobile phone we recommend connecting the unit in one of the 2 ways described below:
1. Use a latest model Bluetooth 5.0 equipped smartphone with a capability to be connected to 2 different devices. Connect your smartphone to both the bike system and the Cardo unit directly.
2. For all others, bypass the smart dashboard system by connecting both phone and the bike system directly to the Cardo unit (one on each channel) without connecting the phone to the bike system.
Unit not recognized by the Cardo community or can't update SW while unit is recognized.
1. Stop all running firewalls and anti-virus programs.
2. Start Google Chrome.
3. Login to http://community1.cardosystems.com/signup#
4. Plug in your Cardo device, ensuring your unit is turned off. LED should light in red.
5. Run Cardo Updater (install if not installed yet).
6. As soon as your unit has been recognized, Click on the SW update button.
If at any time during the firmware upgrade, the Cardo updater stops, this would result in a code #D02 error.
Should that happen, proceed with the following
1. Disconnect the unit from the computer
2. Wait 5 seconds and reconnect it
3. Click ok on the error message – this will restart the process
In case you see the #D02 error again, proceed with the following:
• In your computer’s task list, shut down the Cardo Updater
• Restart Google Chrome
• Repeat the process
At this point, if you still can’t upgrade the FW, please try using a different USB cable or a different Computer.
The unit doesn't seem to be charging or the Battery seems to not last as long as it should
Plug in your unit to the charger and leave it charging for at least 4 hours straight.
If this does not work, try using a different wall charger and USB cable.
If the unit still doesn’t charge, please contact support.
DO NOT attempt to disassemble or replace the battery on your own.
DO NOT open the unit. It will no longer be waterproof!
If your unit is out of warranty, you can find replacement batteries on 3rd party’s websites and in specialty electronics retailers. That said, we DO NOT recommend replacing parts on your own, for risk of water, dirt and general electronics damage.
Mobile app doesn't recognize unit. What next?
First, make sure that you are using the correct app – we have two different apps available for different product lines.
If the issue is unresolved, make sure your smartphone is paired via Bluetooth and connected to the unit.
Using a Smartwatch?
Try turning it off before starting the app, and only then turn the smartwatch back on.
If all above does not solve the issue, proceed with the following:
1. Delete the application from your phone
2. Delete the unit from the paired devices list in the phone’s Bluetooth settings page
3. Restart the phone
4. Perform pairing (or factory) reset on the unit (as described in the troubleshooting section in the user manual) – the unit will turn off
5. Turn the unit back on
6. Pair the unit to the phone via Bluetooth
7. Download and install the app
8. Start the app
If it still doesn’t connect, turn off your unit with the app running and switch it back on.
Friends tell me my voice doesn’t come out clear. What can I do?
If you are using a boom mic, make sure your mic is as close to your mouth as possible. Search for the small yellow triangle near the boom and make sure it faces your mouth.
If the issue is noise from wind turbulence, put a larger mic sponge on the mic to help reduce it. The larger sponge is included in your package accessories. If you cannot find it you can purchase it as part of a replacement microphone.
How can I improve my sound quality?
Sound quality is best when the speakers are placed directly opposite your ear canal. Verify that the speakers are correctly placed inside your helmet by following the next steps.
1. With the helmet on, slide your finger inside the helmet and press against the side of the helmet where your ear is. This is where the speakers should be positioned.
2. Remove the helmet, but keep your finger in that spot. Check to make sure the speakers are in this position.
3. Make sure the speakers are positioned as close to your ear as possible so you can feel them. If necessary, use the included Velcro booster pads behind the speakers to get them closer to your ear.
4. Since every head is different, you may find that your helmet ear cavities are not placed optimally. If this is the case consider placing the speakers outside your helmet ear cavities right opposite your ears.
How do I make sure that my unit's battery lasts as long as possible?
We recommend not to leave your unit unused or in storage for more than 3 months without charging. Be sure to plug your unit at least once every 3 months for full 4 hours to ensure maximum battery life.
Is my unit still under warranty?
All Cardo units come with a 2-year warranty, starting from the date of purchase.
Please keep your proof of purchase in order to reclaim your warranty.
Your first point of warranty service is your dealer.