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Sound quality is best when the speakers are placed directly opposite your ear canal. Verify that the speakers are correctly placed inside your helmet by following the next steps.
1. With the helmet on, slide your finger inside the helmet and press against the side of the helmet where your ear is. This is where the speakers should be positioned.
2. Remove the helmet, but keep your finger in that spot. Check to make sure the speakers are in this position.
3. Make sure the speakers are positioned as close to your ear as possible so you can feel them. If necessary, use the included Velcro booster pads behind the speakers to get them closer to your ear.
4. Since every head is different, you may find that your helmet ear cavities are not placed optimally. If this is the case consider placing the speakers outside your helmet ear cavities right opposite your ears.

Cardo offers 2 years warranty, starting from the date of purchase, that covers product failures as detailed in the warranty document. Please keep your proof of purchase to reclaim your warranty.

The range stated in the product description has been tested in optimal conditions.
Actual range performance could be adversely affected by a number of environmental factors:

1. Riding environment (urban/non urban)
2. Topography
3. High voltage power lines and cellular towers
4. Line of sight

Your intercom and radio features are completely phone independent. You wouldn’t need any phone to operate them. You would need a phone (or some other Bluetooth media player) to stream music and, of course, to make and receive calls.

While your unit comes right out of the box with one of the best set of speakers in the business, you can always plug in your favorite earbuds or aftermarket speakers via the 3.5mm Jack port and ride on.

Music sharing is possible between FREECOM x and SPIRIT units, but it is not possible to share music with other generations of Cardo units.

The range stated in the product description has been tested in optimal conditions. Actual range performance could potentially be adversely affected by obstacles to the line of sights, such as mountains, trees, or powerlines.

Before trying anything else we recommend to simply reset the unit to factory settings.
Step 1:
Press the Intercom+Media+Mobile buttons together for at least 5 seconds until the LED starts flashing purple and the unit turns off.
Step 2:
Turn the unit back on.

“Before trying anything else we recommend to simply reset the unit to factory settings.
Step 1:
Press the Intercom/Mobile +Volume up+Volume down buttons together for at least 5 seconds until the LED starts flashing purple and the unit turns off.
Step 2:
Turn the unit back on.

Yes, in most cases, intercom and music streaming can be active at the same time. Whenever someone in the intercom network speaks, your CARDO unit will automatically lower the volume of your music so you can hear what they say. The only exception is for a rider in a middle of a group of 3 or 4 riders. In that case, intercom and music streaming can’t t be active at the same time, because both available Bluetooth channels are used for rider-to-rider connection.

Yes, intercom and music streaming can be active at the same time. Whenever someone in the intercom network speaks, your CARDO unit will automatically lower the volume of your music so you can hear what they say.

Sound by JBL and sound profiles are already pre-activated in your FREECOM X communicator. To select one of the Sound profiles, go to audio settings in the Cardo Connect App.

Yes, Cardo intercom systems come with universal connectivity. It will pair with any other Bluetooth communication system by Cardo or by other leading brands.

In order to pair your unit with a non-Cardo headset please do the following:
1. Start intercom pairing on your unit (please refer to your pocket guide or user manual on how to do it)
2. On the other unit start mobile phone pairing
3. Wait For the pairing to complete

1.Pair the first rider to your unit on channel A.
2.Pair the second rider to your unit on channel B.
3.Ask the first or the second rider to pair the fourth member of the group on their free channel.
Consult the Pocket guide or the user manual For more details.

Yes, your new Cardo communication system connects to all Cardo units, via universal Bluetooth connection. Freecom+ and Packtalk units connect with your FREECOM x unit using regular Bluetooth pairing. G and Q units need to be on phone pairing mode before starting pairing.

Yes, your new Cardo communication system connects to all Cardo units, via universal Bluetooth connection. Freecom+ and Packtalk units connect with your SOIRIT unit using regular Bluetooth pairing. G and Q units need to be on phone pairing mode before starting pairing.

You need to download the Cardo Connect app. The Cardo Connect App lets you configure your unit, and it offers remote controlled operation from the screen of your smartphone, as well as over the air Software updates.

We recommend not to leave your unit unused or in storage for more than 3 months without charging. Be sure to plug your unit at least once every 3 months for full 4 hours to ensure maximum battery life.

Plug in your unit to the charger and leave it charging for at least 4 hours straight.
If this does not work, try using a different wall charger and USB cable.
If the unit still doesn’t charge, please contact support.
DO NOT attempt to disassemble or replace the battery on your own.
DO NOT open the unit. It will no longer be waterproof!
If your unit is out of warranty, you can find replacement batteries on 3rd party’s websites and in specialty electronics retailers. That said, we DO NOT recommend replacing parts on your own, for risk of water, dirt and general electronics damage.

DO NOT attempt to disassemble or replace the battery on your own.
Replacing the battery by yourself could damage the system’s waterproof ability.
However, you can try the following:
Plug-in your unit to the charger and leave it charging for at least 4 hours straight.
If this does not work, try using a different wall charger and USB cable.
If the unit still doesn’t hold a charge, please contact support.

Your Cardo unit comes with a charge while riding feature that allows you to plug in the unit into a power bank or a motorcycle power source and continue long after the standard battery time has passed. To do it, just plug your unit into the power source and you’re set.

When placing your order, please expect 3-10 business days until your package arrives.

Your unit is featured with Fast Charging. You will get 2 hours of talktime after only 20 minutes of charge. You will get full charge within 2 hours.

Sure. All Cardo units are waterproof. This means you can ride in the rain, and enjoy top communication.

The box comes with a full installation kit and an easy-to-follow guide. In addition, an installation video is accessible via a QR code, that you will find in the installation guide. According to our experience a novice should take no more than 30 minutes to install it. A veteran – not more than 5.

Yes. It can be fitted to virtually any helmet – Full face, dirt-bike, open face, 3/4, modular or half helmet. For installation on half helmets, you will need to purchase the Half Helmet kit, sold separately.

yes, FREECOM 4X is available as a single unit as well as a a Duo set.

yes, FREECOM 2X is available as a single unit as well as a a Duo set.

yes, SPIRIT HD is available as a single unit as well as a a Duo set.

Live Intercom, available on FREECOM X line, is an auto-reconnect, HD audio Bluetooth Intercom for 2 to 4 riders. In addition to unprecedented voice quality, Live intercom enables riders to automatically reconnect when they go back into the range, without pressing any button. Reconnection is automatic during 10 min out of the range.

yes, SPIRIT is available as a single unit as well as a a Duo set.

FREECOM 4x offers an upgraded intercom range of 1.2km/0.75mi for up to 4 riders, and is operated by Natural voice operation.

FREECOM X LINE offers an upgraded intercom range for up to 4 riders, Sound by JBL speakers, Live intercom, and an ergonomic control wheel. In addition, FREECOM 4X is operated by Natural Voice Operation.

SPIRIT HD offers HD sound and sound profiles, with 40 mm HD speakers, wideband intercom, and FM radio. The intercom range is upgraded to 0.6 km and the talk time battery to 13hrs.

No need for a cable, the Software update is Over the Air, using your mobile phone.
Download Cardo Connect app to your mobile phone, go to Settings, select your unit, and then click on the latest available sofware update. Of course, you can also update the software with a USB cable on your computer. Download and open the Cardo Update app from Cardo website, connect your unit and follow the instructions. Updating with the latest software will keep your unit free of bugs and will provide you with additional new functionalities. We recommand to update your unit before first use.

A USB-C is more robust, it is easy to plug, and it fits with any standard USB-C cable. It also enables Fast Charging (2 hours talk time after 20 minutes of charging).

Your unit is equipped with the most advanced Bluetooth 5.2 chip in the market. It enables the integration of the latest audio technologies and improves significantly the quality of the Intercom. Bluetooth 5.2 is also more efficient and more secure, it offers faster pairing capabilities, as well as longer battery life.

1. Open the Cardo Connect App.

2. Press “Settings” on the upper left side of the Home screen.

3. Press “Audio Profiles” and select a profile.

If you already have a Cardo unit with Sound by JBL, you don’t need to activate the QR code. If your Cardo unit is not sound by JBL, then you need to activate the QR code to access your JBL sound profiles on your second helmet, using the activation guide that is in the box.

The 2nd Helmet kit Sound by JBL is compatible with PACKTALK, PACKTALK Black, PACKTALK Bold, PACKTALK Ducati, PACKTALK Louis special edition, SMARTPACK.

Yes, the 2nd Helmet kit Sound by JBL suits with any kind of helmet (except half helmets), just like your first Cardo system.

Cardo offers two warranty options: Our basic, included, warranty, which covers damage as detailed in the warranty document, and an extended warranty, provided by a 3rd party, as detailed here.

As a ‘special edition’ product, at the moment, Packtalk Bold is sold as a single unit only.

All Cardo units come with a 2-year warranty, starting from the date of purchase. Please keep your proof of purchase to reclaim your warranty. Your first point of warranty service is your dealer.

Cardo has two shipment facilities: One in Chicago, that ships to both North and South America, as well as to Central America and the Caribbeans; and the other is located in Bucharest and handles shipments to Europe, Asia, the Middle East, Australia and many other regions across the globe.

When placing your order, please expect 3-10 business days until your package arrives.

The first shipment date is targeted to be August 12th in the EU and August 18th in the US

PACKTALK Black offers new upgrades that make this special edition truly superior:

Your product comes with a charge while skiing/snowboarding feature that allows you to plug in the unit into a power bank and continue long after the standard battery time has passed. To do it, just plug your unit into the power source – the unit will shut down. Turn it back on again and you're set.

The range stated in the product description has been tested in optimal conditions. Actual range performance could potentially be adversely affected by obstacles to the line of sights, such as mountains, trees, or powerlines.

The 45mm Audio Set should fit every modern helmet with speaker cavities. If you’re not sure, you can measure the cavities in your helmets to see if the speaker’s 42mm base would fit.

No. Cardo units work on a different frequency range.

All Cardo units come with a 2-year warranty, starting from the date of purchase. Please keep your proof of purchase to reclaim your warranty. Your first point of warranty service is your dealer.

Yes, intercom and music streaming can be active at the same time. Whenever someone in the intercom network speaks, your PACKTALK will automatically lower the volume of your music so you can hear what they say.

Dynamic mesh communication (DMC) is a networking technology that creates living connections, actively seeking to connect to other units. DMC will adapt based on the behavior of units in a network to ensure communication is maintained in the best way possible. If one unit leaves the network, all other units work together to leapfrog that signal. Once a unit comes back within range it automatically re-joins the group.

DO NOT attempt to disassemble or replace the battery on your own.

Replacing the battery by yourself could damage the system’s waterproof ability.

However, you can try the following:

Plug-in your unit to the charger and leave it charging for at least 4 hours straight.

If this does not work, try using a different wall charger and USB cable.

If the unit still doesn’t hold a charge, please contact support.

The 45mm Audio Set fit any communicator with a standard 3.5mm audio jack.
Packtalk & Freecom owners will enjoy additional sound boost by installing and activating the specially-designed JBL firmware.

Packtalk owners (including all Packtalk variants, Smartpack & SmartH) will enjoy three sound profiles specially designed by JBL sound engineers.
These include Standard, Bass Boost, and Vocal. Sound profiles are accessible via the Cardo Connect App. Freecom owners will enjoy one audio profile (Standard). Other communicators do not have specially designed profiles.

The 45mm Audio Set is designed with a narrow 42mm base which means it would fit most modern helmets.
If you are replacing a currently installed Cardo 40mm speakers, it is almost certain the new pair will fit inside.
When in doubt, measure your Helmet’s ear cavities before ordering.

While your 2019 Packtalk Bold, Packtalk Slim, and Freecom 4+ come already equipped with Sound by JBL speakers and firmware, the 45mm Audio Set will allow for an even further improvement to your audio experience. No firmware update is needed.

Owners of Packtalk (including all Packtalk variants, Smartpack & SmatH) and Freecoms, will first need to update device software to the latest version before proceeding. Updating the software will ensure maximum audio performance. Owners of other communicators (from Cardo, or other brands) do not have a specially designed software and are not requested to perform any software update before connecting the speakers.

1. Don’t have our “Cardo Connect” app yet? Now would be a good time to download it for FREE from the”Google Play” or “App Store”. Get ready to elevate your sound experience!
2. App downloaded, now it’s time to pair your mobile phone to the Cardo device so they can communicate with each other.
3. Let the activation begin. Open the “Cardo Connect” app and go to the “settings” screen by pressing the icon on the upper left side of the home screen.
4. In the “settings” screen you will see the “Audio profile” with a lock on its right side, click on the lock.
5. Press the “audio profiles” where you will find the “Scan QR code” button. You are just one step away from upgrading your sound…
6. Once you press “Scan QRcode,” you will be able to scan the QR code, printed inside your audio kit package.
7. If you can’t scan the QR code, press “enter the key manually”. You can then enter the code printed below the QR code.
8. Congratulations, you now have the best in class audio experience — enjoy and feel free to share it on social media.

• The QR code attached to the 45mm audio set is good for one unit only.

Yes, it is not possible to share music between generations of products.

Before trying anything else we recommend to simply reset the unit to factory settings.
Step 1:
Press the intercom phone and media buttons together for at least 5 seconds until the LED starts flashing purple and the unit turns off.
Step 2:
Turn the unit back on.

Before trying anything else we recommend to simply reset the unit to factory settings.
Step 1:
Press the intercom phone and media buttons together for at least 5 seconds until the LED starts flashing purple and the unit turns off.
Step 2:
Turn the unit back on.

Following the latest firmware upgrade (4.0), both PACKTALK BOLD and PACKTALK offer the same set of features and operability including the ability to use the NEW Cardo Connect App (iOS / Android). With that said, the PACKTALK BOLD includes – Natural voice activation. With the all-new, always-on, natural voice operation feature, riders will never have to press a button, turn a wheel or move a slider again, because we have just empowered your voice- just say “hey Cardo”, and your PACKTALK BOLD will do the rest.

Before trying anything else we recommend to simply reset the unit to factory settings.
Step 1:
Press the intercom phone and media buttons together for at least 5 seconds until the LED starts flashing purple and the unit turns off.
Step 2:
Turn the unit back on.

Before trying anything else we recommend to simply reset the unit to factory settings.
Step 1:
Press the intercom phone and media buttons together for at least 5 seconds until the LED starts flashing purple and the unit turns off.
Step 2:
Turn the unit back on.

Yes you can. SMARTPACK carries both Dynamic Mesh (DMC) and Bluetooth technologies to keep you always covered.

Yes you can. SMARTH carries both Dynamic Mesh (DMC) and Bluetooth technologies to keep you always covered.

Try turning it off before starting the app, and only then turn the smartwatch back on.
If the above does not solve the issue, proceed with the following:
1. Delete the application from your phone
2. Delete the unit from the paired devices list in the phone’s Bluetooth settings page
3. Restart the phone
4. Perform pairing (or factory) reset on the unit (as described in the troubleshooting section in the user manual) – the unit will turn off
5. Turn the unit back on
6. Pair the unit to the phone via Bluetooth
7. Download and install the app
8. Start the app
If it still doesn’t connect, turn off your unit with the app running and switch it back on.

Yes you can. PACKTALK carries both Dynamic Mesh (DMC) and Bluetooth technologies to keep you always covered.

While your unit comes right out of the box with one of the best set of speakers in the business, you can always plug in your favorite earbuds or aftermarket speakers via the standard 3.5mm jack and ride on.

Your intercom and radio features are completely phone independent. You wouldn’t need any phone to operate them. You would need a phone (or some other Bluetooth media player) to stream music and, of course, to make and receive calls.

For PACTALK, PACTALK Bold, PACTALK Slim, SMARTPACK, SMARTH, FREECOM 1, FREECOM 2, and FREECOM 4 – you should get the new Cardo connect app (please note that in order to fully enjoy it’s capabilities, you would need to upgrade your unit’s firmware to the latest version.
For Qz, Q1, Q3, G9, G9x, SRC V1.1, SRC Pro, Louis special edition, and SHO-1 – you should get the Cardo Smartset app (the Qz, Q1, G9 and SRC are only supported in Android).

The range stated in the product description has been tested in optimal conditions.
Actual range performance could be adversely affected by a number of environmental factors:
1. Riding environment (urban/non urban)
2. Topography
3. High voltage power lines and cellular towers
4. Line of sight

While The Q1 can be connected to the android version of the Smartset app, it lacks the necessary hardware component for connecting with the iOS app.
You still can pair to your iPhone, and enjoy full phone functionality – including listening to music, but without the Smartset app.

The G4 comes with a standalone Software upgrade tool for PC that you can find here:
http://old.cardosystems.com/g4-software-upgrades/

1.Pair the first rider to your unit on channel A.
2.Pair the second rider to your unit on channel B.
3.Ask the first or the second rider to pair the fourth member of the group on their free channel.
Consult the Pocket guide Or the user manual For more details.

In order to pair your unit with a non-Cardo headset please do the following:
1. Start intercom pairing on your unit (please refer to your product’s pocket guide or user manual on how to do it).
2. Tap the phone button to start Cardo Gateway pairing
3. On the other unit start mobile phone pairing
4. Wait For the paring to complete

Please note the VOX based voice commands on PACKTALK, SMARTPACK, and SMARTH
are only supported in Bluetooth intercom mode (LED flashes Blue ), please refer to the
manual for further details).

Please make sure that VOX is enabled and set to the correct sensitivity by shouting or blowing into the mic – it should activate a loud beep.
In case it doesn’t, please use the mobile app or Cardo community to set VOX to “enabled” and VOX sensitivity to “high”.
In case you do hear a loud beep make sure that you say the correct phrase exactly as described in the user manual in quick succession of the beep.

Your product comes with a Charge while riding feature that allows you to plug in the unit into the bike’s 12V charger or a power bank, and continue riding long after the standard battery time has passed.
In order to do it, just plug your unit into the power source – the unit will shut down. Turn it back on again and you’re set.

In order to enjoy the best experience when using a smart system in parallel to a mobile phone we recommend connecting the unit in one of the 2 ways described below:
1. Use a latest model Bluetooth 5.0 equipped smartphone with a capability to be connected to 2 different devices. Connect your smartphone to both the bike system and the Cardo unit directly.
2. For all others, bypass the smart dashboard system by connecting both phone and the bike system directly to the Cardo unit (one on each channel) without connecting the phone to the bike system.

1. Stop all running firewalls and anti-virus programs.
2. Start Google Chrome.
3. Login to http://community1.cardosystems.com/signup#
4. Plug in your Cardo device, ensuring your unit is turned off. LED should light in red.
5. Run Cardo Updater (install if not installed yet).
6. As soon as your unit has been recognized, Click on the SW update button.

If at any time during the firmware upgrade, the Cardo updater stops, this would result in a code #D02 error.
Should that happen, proceed with the following
1. Disconnect the unit from the computer
2. Wait 5 seconds and reconnect it
3. Click ok on the error message – this will restart the process
In case you see the #D02 error again, proceed with the following:
• In your computer’s task list, shut down the Cardo Updater
• Restart Google Chrome
• Repeat the process
At this point, if you still can’t upgrade the FW, please try using a different USB cable or a different Computer.

Plug in your unit to the charger and leave it charging for at least 4 hours straight.
If this does not work, try using a different wall charger and USB cable.

If the unit still doesn’t charge, please contact support.

DO NOT attempt to disassemble or replace the battery on your own.
DO NOT open the unit. It will no longer be waterproof!

If your unit is out of warranty, you can find replacement batteries on 3rd party’s websites and in specialty electronics retailers. That said, we DO NOT recommend replacing parts on your own, for risk of water, dirt and general electronics damage.

First, make sure that you are using the correct app – we have two different apps available for different product lines.

If the issue is unresolved, make sure your smartphone is paired via Bluetooth and connected to the unit.
Using a Smartwatch?
Try turning it off before starting the app, and only then turn the smartwatch back on.
If all above does not solve the issue, proceed with the following:
1. Delete the application from your phone
2. Delete the unit from the paired devices list in the phone’s Bluetooth settings page
3. Restart the phone
4. Perform pairing (or factory) reset on the unit (as described in the troubleshooting section in the user manual) – the unit will turn off
5. Turn the unit back on
6. Pair the unit to the phone via Bluetooth
7. Download and install the app
8. Start the app
If it still doesn’t connect, turn off your unit with the app running and switch it back on.

If you are using a boom mic, make sure your mic is as close to your mouth as possible. Search for the small yellow triangle near the boom and make sure it faces your mouth.
If the issue is noise from wind turbulence, put a larger mic sponge on the mic to help reduce it. The larger sponge is included in your package accessories. If you cannot find it you can purchase it as part of a replacement microphone.

Sound quality is best when the speakers are placed directly opposite your ear canal. Verify that the speakers are correctly placed inside your helmet by following the next steps.
1. With the helmet on, slide your finger inside the helmet and press against the side of the helmet where your ear is. This is where the speakers should be positioned.
2. Remove the helmet, but keep your finger in that spot. Check to make sure the speakers are in this position.
3. Make sure the speakers are positioned as close to your ear as possible so you can feel them. If necessary, use the included Velcro booster pads behind the speakers to get them closer to your ear.
4. Since every head is different, you may find that your helmet ear cavities are not placed optimally. If this is the case consider placing the speakers outside your helmet ear cavities right opposite your ears.

We recommend not to leave your unit unused or in storage for more than 3 months without charging. Be sure to plug your unit at least once every 3 months for full 4 hours to ensure maximum battery life.

All Cardo units come with a 2-year warranty, starting from the date of purchase.
Please keep your proof of purchase in order to reclaim your warranty.
Your first point of warranty service is your dealer.