What is the difference between PACKTALK CUSTOM and PACKTALK NEO?
Unlike the more expensive PACKTALK Neo, PACKTALK CUSTOM comes only with a basic subset of essential features and replaces NEO's JBL speakers and sound system with a less expensive set of Cardo's standard 40mm HD speakers. Unlike the NEO, PACKTALK Custom can be upgraded and customized with additional features such as Bluetooth Intercom, Natural Voice operation, music sharing, second device connection, Eco-Mode, and others, by subscribing to monthly or yearly packages. When fully upgraded, the Packtalk Custom is similar in functionality to the NEO, minus the JBL sound system and speakers.
What is the difference between PACKTALK CUSTOM and FREECOM 4X?
"FREECOM 4X is a fully featured Bluetooth communicator, whereas PACKTALK CUSTOM is a Mesh communicator with a basic subset of essential features. PACKTALK Custom can be upgraded and customized with additional features such as Bluetooth Intercom, Natural Voice operation, music sharing, second device connection, Eco-Mode, and others, by subscribing to monthly or yearly packages. Unlike FREECOM 4X which offers Sound by JBL, PACKTALK
CUSTOM comes with Cardo’s standard 40mm HD speakers."
What is the difference between PACKTALK CUSTOM and PACKTALK EDGE?
Unlike the top-of-the-line EDGE, PACKTALK CUSTOM comes only with a basic subset of essential features, which can be upgraded and customized with additional features such as Bluetooth Intercom, Natural Voice operation, music sharing, second device connection, Eco-Mode, and others, by subscribing to monthly or yearly packages. Furthermore, Packtalk Custom replaces the EDGE's magnetic Air Mount, high-end JBL sound system, and 3-year extended warranty, with a more standard clickable cradle, 40mm HD speakers, and a 2-year warranty. In addition, charging while riding is possible only on PACKTALK EDGE.
How do I get started?
To start using your PACKTALK CUSTOM, you first need to activate your unit with Cardo Connect App.
How can I update my unit?
No need for a cable, Wi-Fi dongles, or a laptop. The software update is done Over the Air, directly from your mobile phone. Just download the Cardo Connect app to your smartphone, go to Settings, select your unit, and then click on the latest available software update. Updating your Cardo unit with the latest software will ensure your communicator is free from bugs and contains all the latest features and functionality. We recommend updating your unit before using it for the first time and then keep on checking for new releases periodically.
Does the PACKTALK CUSTOM connect to other Cardo units (Packtalk, Freecom, Spirit)?
PACKTALK CUSTOM is fully compatible with all Cardo DMC units. If you subscribe to the Gold or the Platinum package, you can also connect to all Cardo Bluetooth units using either regular Bluetooth or Live Intercom (Freecom X).
Can PACKTALK CUSTOM pair with any other Bluetooth intercom system?
With the Gold or Platinum Package, your PACKTALK CUSTOM will support Bluetooth intercom connectivity. It will pair with any other Bluetooth communication system by Cardo or by other leading brands.
What are the advantages of USB-C
A USB-C port is more robust, easy to plug, and fits with any standard USB-C cable. It also enables Fast Charging (2 hours of talk time after 20 minutes of charging).
What warranty does Cardo offer?
Cardo offers a 2-year warranty for PACKTALK CUSTOM, starting from the date of purchase. Our warranty covers product failures as detailed in the warranty document. Please keep your proof of purchase to reclaim your warranty.
Can I use other PACKTALK accessories with PACKTALK CUSTOM?
PACKTALK CUSTOM is compatible with the PACKTALK NEO accessories: 2nd helmet kit Sound by JBL, 2nd helmet kit 40mm HD. They both have a unique clickable cradle that is not compatible with other Cardo products. Non-cradle accessories, such as microphones and speakers are all fully compatible with PACKTALK CUSTOM.