Packtalk Neo

User guide

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Software update

Version: 3.4

Release date: September 27, 2023

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Release notes

Release notes 3.4

The update you’ve all been waiting for. Cardo Dynamic Mesh (DMC) and Sena Mesh 2.0 intercoms can now cross-communicate reliably!

Just use a Bluetooth bridge between a single Cardo DMC and a Sena Mesh* unit, and you are good to go! The Bluetooth connection will automatically recover in case of disconnection keeping the combined group together * Not including Sena Spyder and other mesh-only units by Sena.
Also, the intercom experience on the Sena side has been improved, allowing for a more reliable audio multi-tasking experience (yes, we take care of our competitor’s units as well).
We have improved our fast charging, making it even more robust and reliable.
As always, we took care of removing some bugs from your windshield, so your ride is pitch-perfect and clear.

Release notes 3.2

Love Bluetooth brands that don’t talk to each other? Neither do we! That’s why the following release is one we are extremely proud of. On top of your current OBi connectivity, your device can now also seamlessly communicate with the latest generation Senas, directly via the standard Bluetooth intercom.

Forget the hassle of using Bluetooth devices of different brands. The experience will be as seamless as connecting and communicating between two devices of the same brand and won’t require universal pairing on either side. Just pair, connect, and go.
Eat the cake and keep it whole! No more sacrificing the mobile connection channels, you will keep the ability to receive phone calls, and navigation instructions and listen to music or FM on either side (parallel audio is based on the support of specific models).
Please note that, just as music sharing is not supported between two different generations of Cardo products, it won’t be possible to share music between different brands.

Click here to watch the tutorial.

Release Notes 3.1

Enjoy unnecessary wind noise? Neither are we! This release corrects a bug that resulted in more apparent wind noise breaking through the microphone.
* Critical bug fix for smartphones running Android 13 (Tiramisu) *
If your Android 13 smartphone has issues connecting your Cardo Communicator with the Cardo Connect mobile app, this release is for you! The 3.1 release fixes these connection issues, but in order to download it to your phone, you’ll need to choose one of the following two methods to update your unit.

Method 1 – via a non-Android 13 phone

Pair your unit to an iPhone or a non-Android 13 phone
Download and install Cardo Connect mobile app
Activate the app and follow the on-screen instructions

Method 2- via a laptop/desktop connection

connect a USB type C cable (such as the one that was supplied in the box) to a desktop or a laptop running Windows or macOS
Click here and follow the instructions

Mobile applications

Cardo Connect

Helpful Tips

Intercom Recording feature

What is this feature for?

The intercom recording feature allows you to easily record your voice and Intercom conversation, save it to your Phone, and share it with just about anyone.

Which Cardo units support this feature?

PACKTALK EDGE (including all derivatives), PACKTALK NEO and PACKTALK CUSTOM (with Platinum Package)

Is the feature available with any version of the Cardo Connect App?

The feature is available with Cardo Connect App version 7.0 or higher.

Can I record intercom conversations with any other DMC unit?

You can record any intercom conversation in DMC mode. With a DMC intercom conversation using Bluetooth intercom bridge with any Bluetooth unit (Cardo or non-Cardo), it will be recorded as well.

Can I record intercom conversations in Bluetooth mode?

No, Intercom conversations can be recorded only on DMC mode.

Can I record my voice?

Yes, you can record your voice regardless of the intercom mode. Note, though, that when recording your voice,
music or phone calls interrupt your recording.

Can I pause and resume recording?

Yes, you can do that, this option is available in the Cardo Connect App.

What happens if I receive a phone call during a recording?

In this scenario the recording will be paused but will be resumed automatically after the call if the App is in the foreground. You can always resume the recording manually via the Cardo Connect App.

How do I save the recording?

When you’re done recording, you need to press the “Save” button, otherwise your recording will not be saved.

Can the recording be shared?

Absolutely – a recording saved on the phone can be shared with any external App that supports file sharing such as WhatsApp, Telegram, Dropbox and the like.

Can I remove the “Voice Recording” button from the home screen if I don’t need it?

Yes, you can remove the Voice Recording button from the home screen or bring it back at any time in the settings menu.

Watch the tutorial for more information.

What warranty does Cardo offer?

Cardo offers a 2-year warranty for PACKTALK NEO, starting from the date of purchase, that covers product failures as detailed in the warranty document. Please keep your proof of purchase to reclaim your warranty.

Does the PACKTALK NEO connect to other generation Cardo units (Packtalk, Freecom, Spirit, G, Q)?

PACKTALK NEO is fully compatible with all DMC products. It also connects to all Cardo units using regular Bluetooth pairing. G and Q units need to be on phone pairing mode before starting pairing.

What is the difference between PACKTALK NEO and PACKTALK EDGE?

PACKTALK NEO and PACKTALK EDGE offer the same level of technology and features. The main difference is in the mounting: PACKTALK EDGE features a magnetic Air Mount, whereas PACTALK NEO has a clickable mounting. In addition, charging while riding is possible only on PACKTALK EDGE. Additionally, PACKTALK NEO offers a 2-year warranty, while PACKTALK EDGE warranty is extended to 3 years.

How can I update my unit?

No need for a cable, the Software update is Over the Air, using your mobile phone. Download the Cardo Connect app to your mobile phone, go to Settings, select your unit, and then click on the latest available software update. Updating with the latest software will keep your unit free of bugs and will provide you with additional new functionalities. We recommend you update your unit before first use.

Frequently asked questions

What is the difference between PACKTALK NEO and PACKTALK EDGE?

How can I update my unit?

Does the PACKTALK NEO connect to other generation Cardo units (Packtalk, Freecom, Spirit, G, Q)?

PACKTALK NEO is fully compatible with all DMC products. It also connects to all Cardo units using regular Bluetooth pairing. G and Q units need to be on phone pairing mode before starting pairing.

Can I use my unit in the rain?

Sure. All Cardo units are waterproof. This means you can ride in the rain, and enjoy top communication.

What are the advantages of Bluetooth 5.2?

Your unit is equipped with the most advanced Bluetooth 5.2 chip in the market. It enables the integration of the latest audio technologies and improves significantly the quality of the Intercom. Bluetooth 5.2 is also more efficient and more secure, it offers faster pairing capabilities, as well as longer battery life.

What are the advantages of USB-C

A USB-C is more robust, it is easy to plug, and it fits with any standard USB-C cable. It also enables Fast Charging (2 hours talk time after 20 minutes of charging).

What warranty does Cardo offer?

Can I share music with any other Cardo unit?

You can share music with any Cardo unit from the same generation: PACKTALK EDGE, PACKTALK NEO, PACKTALK CUSTOM, FREECOM 4X, FREECOM 2X, Spirit HD, and Spirit. Your unit will not be able to share music with products from previous generations (PACKTALK Bold/Black/Slim/Ducati/Louis, PACKTALK, SMARTPACK, SMARTH, FREECOM 2/4/1+/2+/4+, G-line, Q-line, SRC-line, SHO-1).

How will it connect with Sena units?

Your device can seamlessly communicate with the latest generations of Sena, directly via the standard Bluetooth intercom.

Pairing and communicating is the same as between two devices of the same brand. No need for universal pairing on either side. Follow the manuals’ instructions and start standard intercom pairing on both devices. Wait for the devices to pair. The intercom connection starts automatically after the pairing.
You will keep the ability to receive phone calls, navigation instructions and listen to music or FM on either side (parallel audio is based on the support of specific models).
Just as music sharing is not supported between two different generations of Cardo products, it won’t be possible to share music between different brands.

Click here to watch the tutorial.

Will it pair with any other Bluetooth intercom?

Yes, Cardo intercom systems come with universal connectivity. It will pair with any other Bluetooth communication system by Cardo or by other leading brands.

With Midland, Uclear and Sena latest generations communicators, the Bluetooth pairing will be identical as pairing to another Cardo unit.

In order to pair your unit with a non-Cardo headset please do the following:

Start intercom pairing on your unit (please refer to your pocket guide or user manual on how to do it)
On the other unit start universal pairing(if supported) or mobile phone pairing(if universal pairing is not supported)
Wait For the pairing to complete

How should I charge my battery in a safe and efficient manner?

You should charge your battery from a wall outlet while making sure that the plug-in AC/DC adapter meets the following criteria: Input: 100-240 V, 50/60 Hz, 0.2; Maximum Output: 5 V DC, 1 A; there is a risk of overheating and burning of the battery if charged otherwise.
You should be aware that the battery charging surroundings temperature limits are 0° - 40°C (32°-104°F);
You should not tamper with the battery; there is a risk of overheating and burning of the battery if the battery is replaced by an incorrect type.”

How can I record intercom conversations?

With Cardo Connect App (version 7.0 or higher), you can easily record your voice and Intercom conversation, save it to their Phone, and share it with just about anyone. This feature is available for PACKTALK EDGE (including all derivatives), PACKTALK NEO and PACKTALK CUSTOM (with Platinum Package). You can record any intercom conversation in DMC mode or using Bluetooth intercom bridge with any Bluetooth unit (Cardo or non-Cardo), it will be recorded as well. Watch the tutorial for more information.