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Packtalk Neo

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Software update

Version: 3.1

Release date: May 2, 2023

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Release notes

Release Notes 3.1

Enjoy unnecessary wind noise? Neither are we! This release corrects a bug that resulted in more apparent wind noise breaking through the microphone.
* Critical bug fix for smartphones running Android 13 (Tiramisu) *
If your Android 13 smartphone has issues connecting your Cardo Communicator with the Cardo Connect mobile app, this release is for you! The 3.1 release fixes these connection issues, but in order to download it to your phone, you’ll need to choose one of the following two methods to update your unit.

Method 1 – via a non-Android 13 phone

Pair your unit to an iPhone or a non-Android 13 phone
Download and install Cardo Connect mobile app
Activate the app and follow the on-screen instructions

Method 2- via a laptop/desktop connection

connect a USB type C cable (such as the one that was supplied in the box) to a desktop or a laptop running Windows or macOS
Click here and follow the instructions

Mobile applications

Cardo Connect

Helpful Tips

What warranty does Cardo offer?

Cardo offers a 2-year warranty for PACKTALK NEO, starting from the date of purchase, that covers product failures as detailed in the warranty document. Please keep your proof of purchase to reclaim your warranty.

Does the PACKTALK NEO connect to other generation Cardo units (Packtalk, Freecom, Spirit, G, Q)?

PACKTALK NEO is fully compatible with all DMC products. It also connects to all Cardo units using regular Bluetooth pairing. G and Q units need to be on phone pairing mode before starting pairing.

What is the difference between PACKTALK NEO and PACKTALK EDGE?

PACKTALK NEO and PACKTALK EDGE offer the same level of technology and features. The main difference is in the mounting: PACKTALK EDGE features a magnetic Air Mount, whereas PACTALK NEO has a clickable mounting. In addition, charging while riding is possible only on PACKTALK EDGE. Additionally, PACKTALK NEO offers a 2-year warranty, while PACKTALK EDGE warranty is extended to 3 years.

How can I update my unit?

No need for a cable, the Software update is Over the Air, using your mobile phone. Download the Cardo Connect app to your mobile phone, go to Settings, select your unit, and then click on the latest available software update. Updating with the latest software will keep your unit free of bugs and will provide you with additional new functionalities. We recommend you update your unit before first use.

Frequently asked questions

What is the difference between PACKTALK NEO and PACKTALK EDGE?

How can I update my unit?

Does the PACKTALK NEO connect to other generation Cardo units (Packtalk, Freecom, Spirit, G, Q)?

PACKTALK NEO is fully compatible with all DMC products. It also connects to all Cardo units using regular Bluetooth pairing. G and Q units need to be on phone pairing mode before starting pairing.

Can I use my unit in the rain?

Sure. All Cardo units are waterproof. This means you can ride in the rain, and enjoy top communication.

What are the advantages of Bluetooth 5.2?

Your unit is equipped with the most advanced Bluetooth 5.2 chip in the market. It enables the integration of the latest audio technologies and improves significantly the quality of the Intercom. Bluetooth 5.2 is also more efficient and more secure, it offers faster pairing capabilities, as well as longer battery life.

What are the advantages of USB-C

A USB-C is more robust, it is easy to plug, and it fits with any standard USB-C cable. It also enables Fast Charging (2 hours talk time after 20 minutes of charging).

What warranty does Cardo offer?

Can I share music with any other Cardo unit?

You can share music with any Cardo unit from the same generation: PACKTALK EDGE, PACKTALK NEO, PACKTALK CUSTOM, FREECOM 4X, FREECOM 2X, Spirit HD, and Spirit. Your unit will not be able to share music with products from previous generations (PACKTALK Bold/Black/Slim/Ducati/Louis, PACKTALK, SMARTPACK, SMARTH, FREECOM 2/4/1+/2+/4+, G-line, Q-line, SRC-line, SHO-1).