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Cardo Systems YouTube Channel

Please click on the Questions below find the Answers to the most common questions

Select a product

    Cardo SmartSet App

    Which products will be compatible with the Cardo SmartSet Android App?

    Will it work on my Android tablet?

    When will the App be available for iPhone?

    Why first Android and not iPhone?

    Will it cost money?

    Why isn't the App connecting with my device?

    cardo community

    Question: How do I uninstall the Cardo Updater software from my MAC?

    Question: Why won't the Cardo Community detect my device?

    Question: Which web browsers are compatible with the Cardo Community?

    Installing and Using Cardo Upgrades software

    scala rider G9 / G9 PowerSet

    scala rider G9 v2.0

    The scala rider G9 v.2.0 is a major software upgrade that, in some aspects, cause the device to behave differently.

    Prior to software version 2.0 if you were listening to music (A2DP) and pressed the "B" button for 2 seconds, the G9 started to play FM Radio – after updating to Software version 2.0 this activates the "Music Sharing" feature.


    Newly added:

    (Settings menu) Exit Settings Menu: Press B button for 2 seconds

    (A2DP) Start/Stop Music Sharing: Press B button for 2 seconds

    (STBY) Pairing 2 Bluetooth devices:

    On BT channel 1: Press Mobile button for 5 seconds (as in G9 1.6)

    On BT channel 2: Press Volume+ button for 5 seconds.

    (STBY) Toggle mobile priority:– Press Volume +  and Volume - buttons for 5 seconds

    (Mobile call) Set mobile priority: Press Volume + button for 5 seconds.

    (STBY) Enable/Disable Voice Announcements: Press Mobile and Voice Command buttons for 2 seconds.

    (STBY) Fast pairing 1+8: Press Voice Command button for 5 seconds.

    (STBY) Paired Device Indication: Press Voice Command and B buttons for 2 seconds.

     

    GPS Pairing changed:

    (Mobile pairing mode) GPS pairing – Tap Volume + button (instead of pressing Volume + for 5 seconds in G9 1.6)

     

    Is it okay to use this product in the rain?

    The scala rider G9 is waterproof and dustproof. However, when in use, the USB silicone cover should be kept tightly closed to prevent moisture from entering the unit.

     

    Long term storage

    Do not store your Product without charging it from time to time for periods in excess of six months, as this may cause irreversible damage to the capacity of your battery.

     

    The other party complains that they can't hear me well.

    Make sure that the microphone is positioned at the corner of your mouth. Make sure you use the correct microphone sponge-

    Minimize wind impact on the microphone by using the large microphone sponge and closing the visor.

     

    What if I have trouble hearing the other party?

    Try to increase volume by pressing the Volume + button. You may also try repositioning the speakers inside of your helmet.

     

    Will other Bluetooth phones interfere with my scala rider headset? Can they eavesdrop?

    No. Once you are paired, your identity is known only to the mobile phone you use and no other Bluetooth phone can hear your audio signals.


    Can't answer calls using the VOX feature.

    1. Make sure you utter the word loudly after hearing the ringing in the headset.
    2. You may need to adjust the scala rider's VOX sensitivity to a lower setting.

     

    How do I answer calls using VOX?

    When you hear an incoming call, pronounce loudly any word of your choice.

     

    How do I enable/disable the VOX feature?

    In Standby, press Volume + and Volume - buttons simultaneously for 2 seconds

    • Enable: Blue flash for 2 seconds

    • Disable: Red flash for 2 seconds


    How can I improve audio quality?

    Start by making sure you have placed both of your speakers inside your helmet so that both of them actually touch your ears. For more details click here.

    scala rider G4 faq

    Question - After saving the installation file and running the software (as shown below) I get the message
    “This archive is corrupted” .What should I do?



    (Click on the picture to see the Answer)

    Question -I get this dialog box during initial installation .What should I do?



    (Click on the picture to see the Answer)

    Question -I get this dialog box when I press the Install button. What should I do?



    (Click on the picture to see the Answer)

    Question - I have Windows Vista 32/Windows 7 on my PC and I get the message below. What should I do?




    (Click on the picture to see the Answer)

    Question -I have already worked with the software and everything was OK. Now I get a message that I need to update a driver. What should I do?

    Question -The “Cardo upgrades” software stopped responding. What should I do?

    Question -Why do I need to press and hold the G4 buttons so many times?

    Question -Why does the installation software for my headset take so much time to update?

    Question -I followed the instructions below and nothing happens. What should I do?

    Question -Where can I find the new User Guide for my updated G4 unit?

    What is Click-to-Link?

    What is Volume Per Mode?

    What is Standalone A2DP?

    How does AGC Calibration work?

    How does VOX Calibration work?

    What is Automatic Radio Tuning?

    What is Automatic Scan (FM Radio)?

    What is the Voice Configuration Menu?

    What is AGC?

     

    Which audio sources are affected by AGC volume adjustment?

    What is VOX?

    What is Full Duplex?

    Does the Flip-up Antenna affect the embedded the FM radio?

    How do I reset the G4 after it turns itself off?

    How do I remove the Glue Pad Back Plate from an older scala rider and install new G4 Back Plate?

    Which Audio sources receive stereo sound?

    How many Bluetooth devices can I have paired (not headsets/Intercoms)?

    How can I use the Intercom while using the AUX MP3 Jack connection?

    What size is the MP3 Cable?

    Where is the AUX MP3 Jack located?

    How do I get a new MP3 Audio Cable?

    How do I check the battery status?

    What are the intercom distance limitations of the G4?

    What GPS Systems are Compatible with G4?

    When should I have the antenna raised?

    How long does it take to fully charge the G4?

    Can I voice activate an incoming phone call when the VOX is disabled?

    How long does a full charge last?

    What is the audio priority order?

    Does the Microphone work with devices connected via the AUX MP3 Jack?

    Can the Fast-Forward and Rewind buttons work with devices connected via the AUX MP3 Jack?

    Are older versions of Scala Rider Headsets compatible with the intercom connection?

    Can I reset the headset if I begin having connection issues?

    How do I receive a corded boom with my purchase for use with a full face helmet?

    How do I get the Cardo Upgrades Software to update the G4?

    How do I register the G4 headset?

    Can I add my own earbud speakers to the Audio Kit?

    With 2 intercom partners paired, can I use VOX to connect to only one of them for Intercom communication?

    scala rider G4 PowerSet

    WE APOLOGIZE
    The rebranding work that we have undertaken is still in progress and
    unfortunately, you have reached one of the very few pages that are still incomplete.
    Please bear with us and revisit us soon. Thank you for your patience and understanding.

    scala rider Q2 PRO

    Is it okay to use this product in the rain?

    Is the battery removable?

    The other party complains that they can't hear me well.

    What if I have trouble hearing the other party?

    What is the bluetooth passkey?

    Will other Bluetooth phones interfere with my scala rider headset? Can they eavesdrop?

    Why does the intercom connection become active although I have neither pressed any button nor did I use VOX activation?

    How can I improve audio quality?

    Bluetooth security

    Can't answer calls using the VOX feature.

    How do I redial on the Q2?

    How do I tighten the mic clamp of the scala-rider on my helmet?

    How do I answer calls by using VOX.

    How to enable/disable the VOX feature.

    How to reject calls using VOX.

    I cannot terminate calls by tapping the control button.

    scala rider Q2 Multiset PRO

    How can I improve audio quality?

    scala rider Solo

    Bluetooth security

    Can it be used with no helmet or with a half helmet?

    Can the scala rider be connected to a CB Radio?

    Can't answer calls using the VOX feature.

    How do I redial on the scala rider?

    How do I tighten the mic clamp of the scala-rider on my helmet?

    Can I upgrade my scala-rider to a more advanced model?

    How to enable/disable the VOX feature.

    How to reject calls using VOX.

    I cannot terminate calls by tapping the control button.

    Is it possible to use the the dual speaker boom clamp with the scala rider Solo?

    Is the battery removable?

    Is there a way to use the scala rider without the microphone so I can listen to GPS directions only?

    Is this product compatible with the A2DP profile?

    The other party complains that they can't hear me well.

    How can I improve audio quality?

    What are the differences between the 2 sponges?

    What if I have trouble hearing the other party?

    What is the bluetooth passkey?

    Will other Bluetooth phones interfere with my scala rider headset? Can they eavesdrop?

    I cannot be heard or cannot hear

    scala rider FM

    Will other Bluetooth phones interfere with my scala rider headset? Can they eavesdrop?

    What is the bluetooth passkey?

    What if I have trouble hearing the other party?

    The other party complains that they can't hear me well.

    Is this product compatible with the A2DP profile?

    Is the battery removable?

    How can I improve audio quality?

    Is it okay to use this product in the rain?

    I cannot terminate calls by tapping the control button.

    How to reject calls using VOX.

    How to enable/disable the VOX feature.

    How do I answer calls by using VOX.

    How do I turn on the radio?

    How do I tighten the mic clamp of the scala-rider on my helmet?

    How do I search for a new radio station?

    How do I redial on the scala rider?

    Can't answer calls using the VOX feature.

    Bluetooth security

    scala rider Teamset

    Why doesn't the intercom of my scala rider TeamSet work when I try it in my house?

    At what distance will the intercom of my "driver" and "passenger" units communicate? Can it be used for bike to bike intercom?

    Can I use the "driver" or "passenger" unit of my scala rider TeamSet to conduct intercom calls with other scala rider models?

    Are the "driver" and "passenger" units of my scala rider TeamSet factory-paired?

    Bluetooth security

    Can't answer calls using the VOX feature.

    How do I tighten the mic clamp of the scala-rider on my helmet?

    How do I answer calls by using VOX.

    How to enable/disable the VOX feature.

    How to reject calls using VOX.

    I cannot terminate calls by tapping the control button.

    Is it okay to use this product in the rain?

    Is the battery removable?

    Is this product compatible with the A2DP profile?

    The other party complains that they can't hear me well.

    What if I have trouble hearing the other party?

    What is the bluetooth passkey?

    Will other Bluetooth phones interfere with my scala rider headset? Can they eavesdrop?

    How can I improve audio quality?